What is Customised Case?
Customised Case is a UK-based online print-on-demand store that allows you to create and order personalised smartphone cases, iPad smart covers, mugs, photo frames, POP sockets, fridge magnets, bottles, and keychains.
Where are you located?
We are based in Bristol, United Kingdom, and we deliver across the UK.
How do I customise my product?
You can easily customise your product using our online design tool. Upload your images, add text, and preview your design before placing an order.
What file formats do you accept for image uploads?
We recommend using high-resolution JPG, PNG, or PDF files for the best print quality.
Can I order in bulk?
Yes! We offer bulk order discounts for businesses, events, and corporate gifts. Contact us at info @ customisedcase . com for more information.
Can I edit or cancel my order after placing it?
Orders go into production quickly, so we can’t guarantee changes once an order is placed. Please contact our support team immediately if you need modifications.
What payment methods do you accept?
We accept all major debit/credit cards, PayPal, and other secure payment options.
Are there any hidden charges?
No, the price you see at checkout includes all applicable charges. Any delivery fees will be clearly mentioned before payment.
How long does shipping take?
Standard shipping within the UK takes 3-5 business days. Express shipping options are available at checkout.
Do you offer international shipping?
Currently, we ship only within the United Kingdom.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via email.
What if I receive a damaged or incorrect product?
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We’ll arrange a replacement or refund.
Do you accept returns for customised products?
Since all items are custom-made, we do not accept returns unless the item is damaged or incorrect.