Refund and Returns Policy

Your style, Your design: Customise Cases and Gifts, Made just for YOU!.

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Welcome to Customised case

Last updated: 01.01.2025

Thank you for shopping at Customised Case. We take pride in providing high-quality, custom-made products tailored to your preferences. Your satisfaction is our priority, and we strive to offer a seamless shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Due to the personalised nature of our products, all sales are final, and we do not accept returns unless the item is defective, damaged, or incorrect upon arrival.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.

  • Be reported within 5 days of delivery.

  • Have clear photographic evidence of defects, damage, or incorrect printing.

If you receive a defective or incorrect product, please contact us at info @ customisedcase . com with your order number and photos of the issue. Our team will assess your request and guide you through the next steps.

Refunds

Refunds are only issued under the following circumstances:

  • The item is defective, damaged, or incorrect due to our error.

  • The item does not match the specifications provided at the time of purchase.

  • The order was cancelled before production began.

Once your refund request is approved, we will process your refund to your original payment method within 8–12 business days. Please note that shipping costs are non-refundable.

Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us within 5 days of receiving your order.

Cancellations

Orders can only be cancelled within 3 hours of purchase. Once production has started, cancellations are not possible.

Contact Us

For any questions or concerns regarding our Return & Refund Policy, please reach out to our customer support team at info @ customisedcase . com.

We appreciate your trust in Customised Case and look forward to serving you with the best customised products!

Notes

  • This policy applies to all orders placed on customisedcase.
  • We reserve the right to modify this policy at any time without prior notice.
  • Please keep records of all communication regarding returns and refunds.
  • Refunds will be processed to the original payment method.
  • Refund processing times may vary depending on your payment provider.
  • Any items that are returned without prior authorization will not be processed.

By placing an order on customisedcase, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.