Welcome to Customised case
Last Updated: 01.01.2025
Welcome to Customised Case! By accessing and using our website (www.customisedcase.com), you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our services.
Introduction
Customised Case is an online print-on-demand business based in Bristol, United Kingdom. We offer customization and printing services for smartphone cases, iPad smart covers, mugs, photo frames, POP sockets, fridge magnets, bottles, and key chains. These Terms govern your use of our website and services.
Eligibility
By using our website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian. You agree to provide accurate and up-to-date information when placing an order.
Returns and Refunds
Due to the personalised nature of our products, we do not accept returns or offer refunds unless the product is defective or damaged upon arrival.
If you receive a defective item, please contact us within 7 days of receiving your order with photographic evidence.
Refunds or replacements will be processed at our discretion.
Intellectual Property
All website content, including text, graphics, logos, and images, is the property of Customised Case and protected under intellectual property laws.
Customers retain ownership of their uploaded designs but grant us a license to print and use them solely for order fulfillment.
Limitation of Liability
Customised Case is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
Our total liability shall not exceed the amount paid for the product in question
Orders and Customisation
All custom products are printed as per the design, images, and text provided by the customer.
Once an order is placed, modifications may not be possible.
We reserve the right to reject any design that includes offensive, illegal, or copyrighted content.
Pricing and Payments
Prices are displayed in GBP and are subject to change without notice.
Payments must be made in full at the time of placing the order via our secure payment gateways.
We do not store or process payment details; transactions are handled by third-party payment providers.
Shipping and Delivery
We offer standard and expedited shipping options within the United Kingdom.
Estimated delivery times are provided at checkout and may vary based on location and courier services.
We are not responsible for delays caused by unforeseen circumstances such as postal disruptions or customs delays.
User Responsibilities
You agree not to use our services for unlawful purposes or to upload content that is offensive, obscene, or infringes on any third-party rights.
We reserve the right to cancel any order that violates these terms without notice.
Changes to Terms
We may update these Terms of Service from time to time. Any changes will be effective upon posting on our website.
Continued use of our services after changes are posted constitutes acceptance of the revised terms.